Privacy Policy

Last updated: August 18, 2026

1. Who We Are

LEOIVF (“we”, “us”, or “our”) is the data controller responsible for your personal information when you use our website and Services. If you have questions about this Policy or your data, contact our privacy team:

2. Scope

This Policy applies to personal information we collect through our website, member portal, consultations, forms, and communications. It does not apply to third-party sites we do not control.

3. Information We Collect

We collect the following categories of information:

• Identifiers: name, email address, phone number, and account login details;
• Demographic & profile data: age, location, and preferences you provide;
• Health and fertility information: ovarian reserve, hormone levels, test results, cycle history, and treatment plans you choose to share. This is special-category / sensitive data;
• Payment information: billing details processed by our payment processor (we do not store full card numbers);
• Usage data: device, browser, IP address, pages viewed, and interaction with our Services;
• Communications: messages, consultation notes, and support requests.

4. Sensitive Personal Information

Your fertility and health information is treated as Sensitive Personal Information. We use it only to provide the Services you request, and we do not use it for advertising or sell it. Where required by law (including the California Privacy Rights Act), we will honor a request to limit the use and disclosure of Sensitive Personal Information to what is necessary to provide the Services.

5. How We Collect Information

We collect information directly from you (forms, assessments, consultations), automatically through cookies and similar technologies, and from service providers you authorize (such as a clinic or lab, with your consent).

6. How We Use Your Information

• To provide assessments, coaching, consultations, and tools;
• To operate, secure, and improve the Services;
• To communicate with you about your account, plan, and support;
• To process payments and prevent fraud;
• To comply with legal obligations and enforce our Terms.

7. Legal Bases (for EEA / UK users)

Where the GDPR applies, we rely on: your consent (including for health data), performance of a contract to deliver the Services, our legitimate interests in operating and securing the Services, and legal obligations. You may withdraw consent at any time without affecting prior processing.

8. Cookies and Tracking

We use strictly necessary cookies to operate the site and, with your consent where required, analytics cookies to understand usage. You can manage non-essential cookies through your browser settings or our cookie banner. We do not use cookies to build advertising profiles about your fertility.

9. How We Share Information

We share information only as needed with: (a) service providers (hosting, payment, email, analytics) under contractual safeguards; (b) clinics or professionals you designate, with your consent; (c) legal or safety disclosures where required by law. We do not sell your personal information.

10. International Data Transfers

We operate internationally. Where we transfer personal data outside your home region (for example, from the EEA/UK to the United States), we rely on appropriate safeguards such as Standard Contractual Clauses or an adequacy mechanism recognized by law.

11. Data Retention

We keep your information only as long as necessary to provide the Services and meet legal, accounting, or reporting requirements. You may request deletion as described below; we will delete or anonymize data unless retention is required by law.

12. Your Rights (EEA / UK — GDPR)

You have the right to: access, rectify, erase, restrict, and port your personal data, and to object to certain processing. To exercise these rights, contact us at support@leoivf.com. You also have the right to lodge a complaint with your local supervisory authority.

13. Your California Privacy Rights (CCPA / CPRA)

California residents have the right to: know what personal information we collect and disclose; delete personal information; correct inaccurate information; opt out of the sale or sharing of personal information (we do not sell or share it for cross-context behavioral advertising); limit the use of Sensitive Personal Information; and non-discrimination for exercising these rights. To submit a request, email support@leoivf.com. We will verify your identity and respond within the timeframe required by law.

14. Exercising Your Rights

To make any privacy request, contact support@leoivf.com. We will not discriminate against you for exercising your rights. You may use an authorized agent, subject to verification.

15. Children’s Privacy

The Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a minor has provided us data, contact us to request deletion.

16. Data Security

We maintain technical and organizational measures designed to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure.

17. Changes to This Policy

We may update this Policy from time to time. We will post the revised version with an updated “Last updated” date and, where required, notify you of material changes.

18. Contact